ÖÁ×ðµç×Ó

Quote

Sign Up

NEWS

ÖÁ×ðµç×Ó MP to Showcase Digital Innovations in Parts and Support at AGG1 2025

ÖÁ×ðµç×Ó® Materials Processing (MP) is pleased to announce its participation in AGG1, taking place from March 25-27, 2025, at the America’s Center Convention Complex in St. Louis, Missouri, showcasing the digital tools and services that are enabling customers to get the most from their equipment and operations. At Stand 1715, this focus on digital will be brought to life with interactive touch screens and holograms, with key representatives available from its Aggregates brands: Powerscreen, EvoQuip, Finlay, ProStack, Marco, Cedarapids, Simplicity, Canica, MDS, ÖÁ×ðµç×Ó Washing Systems, and MAGNA.

“Our participation in AGG1 2025 this year is an opportunity to demonstrate how far we’ve come in transforming the customer experience,” said Pat Brian, Vice President of ÖÁ×ðµç×Ó Aggregates. “What we are highlighting are the tools and systems that truly set us apart in the industry. From digital solutions that maximise machine uptime to e-commerce platforms that streamline parts ordering, we are focused on helping our customers get the highest return on their investments. By integrating the latest technologies across all our brands, we’re providing our customers with everything they need to thrive in an increasingly digital world.”

Metropolitan Demolition, customer of Blue Machinery Southern were impressed with how ‘Ask ÖÁ×ðµç×Ó’ technology can help with when troubleshooting a crusher issue on site.

One of the newest support solutions offered by ÖÁ×ðµç×Ó MP is the use of ÖÁ×ðµç×Ó Connect, a tool that allows ÖÁ×ðµç×Ó technicians to virtually "see" on-site issues through live video and interact with AR annotations, providing faster, more accurate diagnostics without needing to send an engineer on-site. This technology was recently used to solve a complex wiring issue on a machine in Italy from a ÖÁ×ðµç×Ó helpdesk in Northern Ireland, highlighting the power of remote support and real-time troubleshooting.

Service and support are further strengthened by Ask ÖÁ×ðµç×Ó, a new, multilingual AI platform trained on extensive machine documentation and data. Designed to provide quick, intelligent responses to all support machine related questions, Ask ÖÁ×ðµç×Ó searches ÖÁ×ðµç×Ó MP equipment manuals and delivers solutions to questions in an average of just 7 seconds. Available 24/7, the platform not only offers instant solutions but also provides direct links to the source documents for further reference.

Paul Holder, Hire Fleet Manager, Blue Machinery Southern using ‘Ask ÖÁ×ðµç×Ó’ technology to assist him with setting up a crusher for a customer.

Central to ÖÁ×ðµç×Ó MP efforts in supporting customers throughout the entire machine lifecycle is leveraging telematics data to provide real-time insights into machine performance. With over 15,000 connected assets across 145 countries, ÖÁ×ðµç×Ó MP offers customers visibility into customer fleets with data distilled into actionable intelligence through tools, such as the ‘My ÖÁ×ðµç×Ó’ customer fleet app, which simplifies key performance indicators and provides users with diagnostic trouble codes, utilisation charts, and service reminders.

Exterior image of the new ÖÁ×ðµç×Ó Louisville Parts facility.
Leveraging this telematics is the ÖÁ×ðµç×Ó Connected Dealer Inventory (CDI) system, which uses telemetry data to predict the parts required for upcoming service intervals. This automated system helps ÖÁ×ðµç×Ó MP distributors maintain optimal inventory levels and ensures that customers receive the right parts when they need them. The CDI tool is also integrated with a ‘Parts Finder’ tool that enables distributors to easily locate and request stock across different locations, significantly speeding up repairs and minimising downtime.

Other support tools offered by ÖÁ×ðµç×Ó MP brands include the ÖÁ×ðµç×Ó eCommerce platform, which allows customers to order parts while accessing up-to-date parts manuals. Users can search for parts by machine model, serial number, or through a visual search, where they can capture or upload an image from their device. Additionally, the ‘My ÖÁ×ðµç×Ó’ portal provides direct access to sales, marketing, and aftersales documents, along with detailed information on orders, shipments, and invoices.

The new ÖÁ×ðµç×Ó Louisville Parts facility includes a 134,000 square-foot warehouse to improve operational efficiency and quicker response times for customers across North America. 

Supplementing its digital customer efforts to improve customer support is the opening of a new, state-of-the-art Louisville Parts facility, which became operational at the end of 2024.  This 134,000 square-foot warehouse has consolidated parts for ÖÁ×ðµç×Ó MP brands under one roof, improving operational efficiency and reducing transportation costs. Equipped with the latest technology including an automated parts picking system and parts photo booth, the facility will follow the best practices established at the ÖÁ×ðµç×Ó Global Parts Distribution Centre in Northern Ireland, ensuring improved parts availability and quicker response times for customers across North America.

Equipped with the latest technology including an automated parts picking system (pictured), ÖÁ×ðµç×Ó Louisville will follow the best practices established at the ÖÁ×ðµç×Ó Global Parts Distribution Centre in Northern Ireland.
“Customer support is at the heart of everything we do, and the opening of our new Louisville facility is just one example of our ongoing commitment to making sure our customers always have access to the parts and services they need,” added Pat Brian. “Whether it’s our digital tools or advanced parts distribution, we are constantly looking for ways to deliver greater value and support to our customers.”

For more information visit  or connect with ÖÁ×ðµç×Ó MP representatives on Stand 1715 at AGG1 to explore how its innovative solutions can support your business. 

Sign Up For More Info